WHAT IS GDPR?
WHAT DOES IT MEAN TO YOU?
The General Data Protection Regulation (GDPR), which came into force on May 25th, 2018, aims to protect the fundamental right to privacy and the protection of personal data of European Union (EU) citizens.
This regulation affects any entity (including websites) that processes EU citizens’ personal data. Whether or not you or your business is located in the EU, if you have EU site visitors, or if your marketing campaigns target EU citizens, this affects you.
WHAT DOES GDPR MEAN FOR YOU?
Transparency and communication with your site visitors are key elements of the GDPR. As part of the new regulation, you must let your site visitors know how you collect, store, and use their data, in a clear and transparent way. In addition, you must comply with your site visitors’ requests to receive a copy of their data that is processed on your site.
WHAT TYPE OF INFORMATION DO WE COLLECT?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, reviews, recommendations, and personal profile.
HOW DO WE COLLECT INFORMATION?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site to completing a contact form.
WHY DO WE COLLECT SUCH PERSONAL INFORMATION?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
HOW DO WE STORE, USE, SHARE AND DISCLOSE OUR SITE VISITORS PERSONAL INFORMATION?
Moinville Care’s website is built using WordPress, and hosted on the LCN server located in the UK. The site has an SSL (Secure Sockets Layer) security certificate that helps ensure that information transferred between our website and the device you are using to access it is first encrypted to make it difficult for unauthorised people to view that information.
Data transferred from you to us via the various forms on our website is protected by our SSL security certificate which first encrypts any data transmitted to reduce the likelihood of interception by a third party. We use a WordPress plugin named WP Forms for our forms functionality, which has been configured not to save entries to a database on submission, avoiding any unnecessary data-saving duplication.
HOW DO WE COMMUNICATE WITH OUR SITE VISITORS?
We may contact you to notify you to reply to an enquiry, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
HOW CAN OUR SITE VISITORS WITHDRAW THEIR CONSENT?
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org or send us mail to
The Kidlington Centre,
High Street Kidlington,
QUESTIONS & YOUR CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com
or send us mail to
The Kidlington Centre,
High Street Kidlington,
WHAT INFORMATION DO WE STORE?
HOW DO WE ACCESS, STORE & PROCESS YOUR INFORMATION?
When engaging with our services we may use your IP address or location services from your device to geo-locate your approximate location. We do this to ensure we’re providing you with a relevant and optimum experience.
LOCAL DEVICE STORAGE
We may collect and store information locally on your device using mechanisms such as browser web storage and application data caches. These techniques are used to ultimately enhance your user experience when shopping with us.
If you decide to opt-in we’ll use your info provided to keep you up to date with all our latest news and offers. With your permission, we can contact you via email, text message (SMS) or by post. You can edit your marketing preferences, or choose to opt out at any time.
To protect our customers and services, we use data to prevent fraud and malicious activity. This includes the use of your Internet Protocol address aka your IP address, device information and address data. This also ensures we meet our legal responsibilities to ensure our business and customers are protected at all times
If you ever need to contact us via customer service, we’ll keep a record of your communication to help us in the future with any issues you may have. We may also use this to improve our team and ensure we can answer your questions correctly and efficiently
We use cookie information and other technologies to provide a personalised user experience to our customers to give them the best shopping experience possible. This allows us to improve the quality of our services, and provide customers with the most relevant content. We use several automated systems that analyse content to provide customers with personalised search results, promotions and offers
We’re pretty big on putting ourselves and our brand out there to keep our customers up to date on our goings on and latest services offering. We do this through advertising. With this, we look to target you, the customer, with our banners and adverts – even when you’re using other websites and services not associated with us. To deliver this content, we use a number of digital marketing networks, as well as several advertising technologies including pixels, ad tags, cookies, device identifiers and web beacons. The adverts you see from us will use some of the information we’re currently holding about you, or pervious information from your use of our services.
We take the protection of our customer’s data very seriously, so you can trust we wouldn’t, and don’t, sell or distribute any of your personal data to untrusted third parties. We do, however, share relevant parts of your data with select third parties if they are processing data on our behalf. These are closely selected, monitored and audited companies who assist us in providing our services to you the customer. We call these companies data processors, to help explain what they do we have broken these down to four key categories:
Service providers that we work closely with to help us run things day to day and provide better experiences to customers. These companies include Google, advertising partners, our website hosting company and various other tools we use such as multi-variant testing etc.
Any other third parties will not receive your personal identifiable information. They may however get access to anonymized data which we use to identify patterns and market trends.
YOUR INFORMATION AND USAGE OUTSIDE OF THE EUROPEAN ECONOMIC AREA (EEA)
Any third parties processing customer data outside of the EEA on behalf of Moinville Care Ltd must participate in the EU-US and Swiss-US Privacy Shield frameworks. This ensures that companies have a standard for protecting and processing your data. We sometimes provide personal information to third parties to perform services on our behalf. If we transfer personal information to a third party, the third party’s access, use, and disclosure of the personal data must also comply with Privacy Shield obligations
KEEPING YOUR INFORMATION ON FILE
When it comes to keeping your details on file, we basically hold your personal information for:
As long as you have an account with us.
As long as it is needed to provide services to you.
Or as long as it is necessary in order to produce support related activities.
In certain cases, we may keep hold of some of your information after you have closed your account, or it is no longer needed to provide the services to you. This type of situation may arise if your details are needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions
SAYING NO TO UNWANTED MARKETING MESSAGES
If, at any time, you decide you want us to stop hitting you up via your inbox – this is cool. You can stop receiving any form of marketing messages from us by:
Letting us know via updating your account settings to reflect this new request.
Clicking on the ‘unsubscribe’ link in any email or text message you receive from us.
Getting in touch and contacting our customer services team direct.
Once any of the above are actioned, we’ll update your profile. Don’t worry, choosing to stop receiving our marketing messages won’t stop communications with us completely. You’ll still get important updates you need to know about from us with regards to your order(s), we call these ‘service contacts’.
CONTACT US IF YOU ARE STILL UNSURE
Our customers are super important to us so feel free to hit us up with any issues or queries you have.
Here’s when to get in touch:
If you have any questions or feedback about this notice.
If you would like us to stop using your information.
If you want to exercise any of your rights mentioned above.
If you have a complaint – if you feel we’ve let you down or there’s any areas we could do better, we wanna know about it.
This policy sets out that cookies are used on following website: www.moinvillecare.co.uk.
By using the Site, you are accepting and consenting to the terms of this policy (the “Policy”).
Celebshopper Ltd (company number 10216350) (“we”, “us”, “our” and “Moinville Care.”) are the owners and operators of the Site.
We reserve the right to amend this Policy from time to time.
The Policy was most recently updated on 9th December 2020.
WHAT ARE COOKIES?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computers hard drive.
TYPES OF COOKIES
Strictly necessary Cookies
These are the cookies that are required for the general operation and function of the site. For example, they include cookies that enable you to log into secure areas of the site i.e. your account, filter & sort products on the page or use a shopping basket.
These are cookies required for users to navigate the website and use features such as add to bag and login. These are also used to recognise you when you return to the site.
These are cookies used to store your preferences so we can make your experience way more personal – it’s all about you! This enables us to personalise our content for you, greet you by name and remember your preferences. For example, your choice of language, currency or region
Analytical and Performance Cookies
These cookies allow us to analyse how you use the website and allow us to action this information to improve our experience and offering. We always wanna make things better for you. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way the site works. For example, by ensuring that you always find what you are looking for.
Targeting and Advertising Cookies – These cookies are used to deliver adverts that are relevant to you. They’re also used to track ‘click through’ and engagement of our adverts to help us measure our marketing campaigns. These cookies record your visit to the site, the pages you have visited and the links you have followed. We will use this information to make the site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Sites.
If you’re not sure of the type and version of web browser you use to access the Internet:
click on ‘Help’ at the top of your browser window and select the ‘About’ option
with the browser window open, click on the Apple menu and select the ‘About’ option
You can enable cookies by following the steps below depending on your browser:
SAFARI ON OSX
Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’ then ‘Accept cookies’
Select the ‘Only from site you navigate to’.
MOZILLA FIREFOX ON OSX
Click on ‘Mozilla’ at the top of your browser window and select the ‘Preferences’ option
Scroll down until you see cookies under ‘Privacy & Security’
Select ‘Enable cookies for the originating web site only’.
Click on ‘Menu’ at the top of your browser window and select ‘Settings’
Then select ‘Preferences’, select the ‘Advanced’ tab
Then select ‘Accept cookies’ option.
To learn more about cookies and how to manage them (including blocking them) visit aboutcookies.org (opens in a separate window).
Please note that we are not responsible for the content of external websites.
Terms & Conditions for the supply of products
This page details the terms and conditions regarding the sale of any of the products listed on our website. There are also links to our T&C documents which can be printed off for future reference.
If you do not accept these terms and conditions, please refrain from using this website.
INFORMATION ABOUT US
www.moinvillecare.co.uk is a site operated by Moinville Care Ltd ; Company No. 10216350 (“We”).
We are registered in England and Wales under company number 10216350 and with our registered office at Suite N3 The Kidlington Centre, High Street Kidlington, Oxford, England, OX5 2DL
Our email address is firstname.lastname@example.org
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.
For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
EVENTS OUTSIDE OF OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or for any other reason in our sole discretion which We may decide.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions.
LAW AND JURISDICTION
These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.
You grant to Moinville Care Ltd and its affiliates and/or related entities a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted to Instagram, Facebook, Twitter or Google+, together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“User Content”) that you have tagged with any of the Hashtag(s) defined below in any media, including but not limited to on its webpages and social media pages, retailer sites, third party sites, stores for its marketing and/or its advertising. You grant Moinville Care Ltd the right to use your username, real name, image, likeness or other identifying information in connection with any use of your User Content.
Moinville Care Ltd may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the User Content for legal and/or regulatory reasons in any way it sees fit (while maintaining the original sentiment), with no obligation to you whatsoever.
You may directly upload User Content or post User Content to your social media accounts. By uploading User Content and posting User Content that you have tagged with Brand hashtags to social media platforms, you grant to the Brand, its third-party service providers who provide content management services including showcase, and its retail partners (collectively, the “Licensed Parties”) the worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your uploaded or Brand-tagged User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on its webpages, social media pages operated by the Licensed Parties, promotional e-mails and advertisements, and in other marketing, promotional and advertising initiatives, in any media now or hereafter known. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Content in any manner in their sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Content.
You hereby represent and warrant that (i) you own all rights in and to your User Content, (ii) if the User Content is subject to third party proprietary rights, you have all necessary licenses, rights, consents, and permissions to publish the User Content you submit and to grant the rights granted herein, including permission from all person(s) appearing in your User Content; (iii) you are not a minor, (iv) you are legally entitled to post the User Content, and the Licensed Parties’ use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, privacy, publicity or other proprietary rights, of any third party or any law, and (v) the User Content is not libellous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content.
You are solely responsible for any User Content that you submit. You are legally liable for the User Content that you submit including, for example, material protected by copyright, trademark, patent or trade secret law or other proprietary rights laws without permission of the author or owner or subject featured in such submission, or defamatory comments.
The Licensed Parties reserve the right to remove any User Content from the Site, the Brand properties and the Services at any time, for any reason.
Your privacy is of the highest importance to us
But, your trust in us is even more important
Shop with confidence and feel secure knowing that your information is safe
Have a read below, and feel free to contact us if you still have any questions!